Case Study
- Events & - Hospitality

Reducing No-Shows and Cancellations

The challenge

Small hospitality businesses often rely on manual booking confirmations and ad-hoc reminders. This leads to high no-show rates, late cancellations, and empty tables that can’t be refilled in time — directly impacting revenue and staff planning.

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The solution

We implemented an automated booking and reminder system that confirms reservations instantly, sends timely reminders, and makes it easy for guests to cancel or reschedule without calling the venue.

The system integrates booking data with automated email and SMS reminders, while updating the venue’s internal records in real time.

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What we built

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• Automated booking confirmation emails

• SMS and email reminders before the reservation

• One-click cancellation and rescheduling links

• Automatic updates to the customer record and booking status

• Optional waitlist and staff notification workflows

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Typical outcomes

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• Fewer no-shows due to timely reminders

• Earlier cancellations, giving venues time to refill tables

• Reduced front-of-house admin workload

• Clearer visibility of upcoming bookings and risks