Case Study
- Ecommerce -

The challenge​​

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Online retailers receive a high volume of repetitive support queries — such as order tracking and returns — while also losing revenue to abandoned carts. Hiring additional support staff is costly and doesn’t scale efficiently.

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The solution​

We built a lightweight support automation and chatbot system that answers common customer questions instantly and recovers abandoned carts through timed follow-ups.

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What we built

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• Chatbot for order status, returns, and FAQs

• Automated order confirmation and tracking emails

• Abandoned cart reminder sequences

• Support ticket creation only when human input is needed

• Customer data synced with CRM and email systems

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Typical outcomes

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• Reduced customer support workload

• Faster responses to common questions

• Improved customer experience outside office hours

• Increased recovery of abandoned carts